You may have inherited, hired or promoted people who you’ve recognized and rewarded for exceptional production and output only to hear rumblings that they are getting those results in ways that are damaging your company’s reputation, aggravating fellow team members and undermining everything that you’re trying to accomplish for the long term. These are usually me-first versus we-first people who put their interests before the Core Values of the organization. In the meantime, they continue to produce results, but behave and get those results in ways that go against the company culture. In other words, while they are highly productive short-term, they are killing your company long-term.
When you ignore this issue, you’re telling your organization that the Core Values that you espouse don’t matter when compared to results. In describing these people, one boss stated, “Wrong people in the right seats are what we call ‘productive jerks.’ They’re arrogant and painful to be around.”
Do not let these people hold you hostage. Your reputation with your people and your customers is at stake. Here is an example:
This situation presents a “moment of truth” for your Core Values. “Wrong People” are often blind to behaviors that undermine the culture. Or, they rationalize cynically that getting results is all that matters. You can imagine the damage they’re doing to your organization, especially if you’ve rewarded them for outstanding performance. You must act quickly!