During the check-in [step] at the beginning of a recent EOS™ session, one of the leaders stated that he was frustrated by the ineffectiveness of the entire team, himself included. “We’re a horrible team” was how he expressed it. Another member stated that he’d rather be back in his office getting some real work done. It didn’t take long for everyone to chime in with their own frustrations. No one pointed fingers but each person acknowledged that the issue was real and needed to be addressed.
The irony here is that as horrible as they thought they were as a team, the fact that they could just say it and get the issue on the table made them healthier than most. They then gave and received some open and honest feedback from their peers—on behaviors that each of them needed to stop doing and to start doing for the greater good of the team. The feedback was real, from the heart and it stung a little. It didn’t take long for the REAL issue to surface and once identified it was quickly solved.
After solving the issue, priorities (rocks, [as we call the top 3-7 goals or priorities for the next 90 days]) were established with each person clear on what needed to be done by whom over the next quarter. The team was energized and committed. Not surprisingly, they gave each other kudos for completing their most effective meeting together. It was also their shortest meeting.
How is your team doing? Frustrated? You’re not alone. Team Health is a matter of choice. As my friend Larry is fond of saying, “sometimes you just have to say it ugly.” Ugly or not, choose to JUST SAY IT!